Store FAQs

This page addresses questions around ordering and payment. For articles to assist in your technical evaluation and integration of Swift Navigation products, please check out our Support Page.

How can I pay via EFT / wire transfer?

When you request a quote, instructions for submitting an EFT / wire transfer (including bank details) will be included on your PDF quotation. If you submit payment for your order via EFT / wire transfer:

  1. Send an email to payment@swift-nav.com containing the payment confirmation as a PDF attachment.
  2. Please include your order number in the Subject line of the email.
  3. Failure to send this email will result in a delay of your shipment.

How do I place an order?

Low volumes of most of our products can be purchased through our webstore. For OEM-level pricing, please contact our Sales Team to discuss.

What payment methods does Swift Navigation accept?

Our webstore accepts most major credit cards (Discover, MasterCard, Visa and American Express) as well as PayPal payments. Certain organizations can pay via EFT / wire transfer - instructions for this payment method are available at the top of this webpage.

Before ordering, I require a price quote - how can I receive one?

Instructions for generating a price quote are located on our Generate a Quote webpage - please contact our Sales Team for volume quotes.

What is the lead time for webstore products?

Unless stated on the product page, items listed on the webstore typically ship within 5 business days.

Can I expedite my order?

If you have an urgent need, please select the shipping option that best reflects this urgency (such as overnight or priority shipping). Additionally, please contact us so we can review further opportunities to expedite your order.

How long does the shipment take to reach my country?

Please check the FedEx website to review transit times of your shipping option from California to your shipping destination. Please consider the lead time of the shipment (see FAQ item above) as well as the processing time that your country's customs department may require.

How much are import taxes and fees for my order?

This amount varies by country, shipping address, and the products you've ordered. Please contact your local customs department to calculate the applicable taxes, fees, and duties that will become due upon import to your country.

Does Swift Navigation ship to my country?

The list of countries we ship our products to is available on the checkout page of the webstore.

Why is my country not a selectable shipping destination?

If your shipping country is not listed, there may be export or product restrictions that apply to your destination. Please contact our Sales Team for further details.

Does Swift Navigation have an end user agreement?

Yes - the end user agreement for our products can be found on the checkout page of the webstore. Each buyer must agree to our end user agreement before placing an order for our products. For our website Terms and Conditions, please see our Terms and Conditions page.

What is the shipping address of Swift Navigation's headquarters?

Swift Navigation, Inc.
1543 Mission Street
San Francisco, CA 94103

What is Swift Navigation's Return / Refund Policy?

If the product arrives damaged or defective, we'll provide a full refund and pay shipping costs, if shipped back within 90 days of the purchase date. Please use the Contact page of this website to initiate a return.

What is Swift Navigation's Shipping Policy?

We aim to ship orders as soon as possible. Most orders ship within 5 business days.

What is Swift Navigation's Security Policy?

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number) to us, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can reach us via the Contact page of this website.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please reach us via the Contact page of the website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.